Privacy Policy

This privacy policy describes how Steel Windows & Doors (Steel Profiles Limited) deals with your personal information, and how we protect your privacy.

Who to contact

Privacy Officer, Steel Profiles Limited (trading as Steel Windows & Doors), 55 Angle Street, Onehunga, Auckland 1061. Call 09 377 3888 or email enquiry@steelwindowsanddoors.co.nz and ask for the privacy officer.

Your Privacy

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way. We will only deal with your personal information in accordance with the Privacy Act 2020 and this privacy policy.

Your personal information

Collecting your personal information

If you contact us with an enquiry, ask for a quote or become a customer, we will collect some or all of the following personal information:

• Your name, profession and contact details.
• Your project address, what you are planning, and any drawings or photos you send us.
• For customers: what we need to quote, make, deliver, install and invoice your work.

Collectively, this is known as your 'personal information'.

Using your personal information

We use your personal information to:

• Reply to your enquiry, and quote, make, deliver and install the products you ask us for.
• Measure how our website and advertising are working, and improve them.

Changing your personal information

You have the right to view and change any personal information we hold about you at any time. You can contact us on 09 377 3888 or email enquiry@steelwindowsanddoors.co.nz.

Disclosing your personal information

We will not sell or rent your personal information to any third party. We share it only with the service providers listed below, who work on our behalf, and only so they can provide that service. We do not authorise them to use or disclose your personal information for anything else. Some of them store information outside New Zealand; we only use providers that protect it to a standard comparable to the Privacy Act 2020.

Cookies and website analytics

Our website uses cookies and similar technologies to help us understand how visitors use it and how well our advertising works. These are the tools it uses:

• Google Analytics and Google Ads, loaded through Google Tag Manager, to count visits, see which pages are used, and tell us when an enquiry came from one of our ads.
• The Meta (Facebook) pixel, to measure our advertising on Facebook and Instagram and show our ads to people who have visited our site.
• Inspectlet, which records how visitors use our pages (for example clicks and scrolling), so we can see where the site is hard to use.
• Cloudflare, which hosts the site, protects it and our forms from attacks and automated spam, and may set cookies needed for that.

To opt out, you can ask your browser to delete or block third-party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions. Google offers a browser add-on to opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and you can manage ads from Meta in your Facebook or Instagram settings.

Contacting you

We may contact you to:

• Clarify details about your product or service interest.
• Respond to any enquiries you make.
• Provide any information necessary for the operation and security of our site.

Replies to your enquiry, your quote and updates on your project are part of the service you asked for. We don't add you to a marketing email list.

Who stores and processes it for us

We use these service providers, under their own confidentiality and security terms. Some store information outside New Zealand.

• Google, for email, documents and calendars, and for Google Tag Manager, Google Analytics and Google Ads on this website.
• Meta, for the Meta pixel on this website.
• Inspectlet, for recording how visitors use this website.
• Cloudflare, for website hosting, form handling, bot checks and our business systems.
• Xero, for quotes, invoices and payments.
• AI models accessed through Cloudflare (Cloudflare's own and Anthropic's Claude), which our business systems use to help our team read enquiries and drawings.

How long we keep it

We keep enquiry and customer records for as long as we need them for the purposes above and as the law requires: 7 years after the job for financial records, and 2 years for enquiries that did not go ahead. After that, we delete or anonymise them.

Keeping it safe

Our systems need a staff sign-in, and access is limited to the people who need it. If a privacy breach is likely to cause serious harm, we will tell you and the Privacy Commissioner as soon as practicable.

Seeing and correcting your information

You can ask to see the personal information we hold about you and ask us to correct it. Contact our privacy officer as above. We will reply within 20 working days.

Links to other websites

Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content, and we have no control over the conduct of the companies or organisations operating those sites. Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.

More information

Complaints

If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on enquiry@steelwindowsanddoors.co.nz or call us on 09 377 3888. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.